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FAQ

Welcome to TANGMO TRANSMISSION MACHINERY! We are a leading manufacturer specializing in transmission equipment and services for the domestic 
and foreign metallurgical industry. To help you learn more about us, we've compiled this list of common questions and answers. 
If you have additional inquiries, please do not hesitate to contact our team.
  • Can you give a brief introduction to your company?

    Founded in 2016, TANGMO TRANSMISSION MACHINERY has more than 100 employees and a 20000 square meter modern production facility, we are dedicated to providing customers with one-stop manufacturing solutions from design to supply chain management.
  • What certifications does your company hold?

    We place a high priority on quality and management systems and have obtained the following international certifications:
    ● ISO 9001:2015 Quality Management System Certification
    ● ISO 45001:2018 Occupational Health & Safety Management System Certificate
    ● ISO 14001:2015 Environmental Management System Certification
  • What are your core manufacturing capabilities?

    Our core capabilities include:
    ● Processes: CNC Machining, CNC Milling, CNC Grinding, CNC Gear Hobbing, CNC Gear Shaper.
    ● Professional Heat Treatment: QT, Nitriding, Carburization, High Frenquency.
    ● Professional Assembly
  • How can I get a quote? What information do I need to provide?

    Please submit your inquiry via our Link to "Contact Us" page and provide the following information for a fast and accurate quotation:
    1. Application Site of the Products You Inquired [e.g.: Roughing Stand for Hot Strip Mill]
    2. OEM
    3. Technical Drawings
    4. Material Specification: Material type and grade.
    5. Quantity
  • How long does it take to receive a quote after inquiry?

    For standard inquiries, we typically provide a detailed quote within 3-5 business days. More complex projects may require additional time for technical review.
  • What is the typical lead time?

    Production lead times depend on products complexity, quantity, and current production scheduling.
    ● Standard Products: 90 business days after technical information clarification.
    ● Non-standard Products: More than 120 business days after technical information clarification.
    ● High-Volume Mass Production: Lead time will be negotiated and a detailed production plan will be provided. Expedited services are also available.
  • How do you ensure product quality?

    We implement a full-process quality management system:
    ● Incoming Quality Control (IQC)
    ● In-Process Quality Control (IPQC)
    ● Final Quality Control (FQC/OQC): Using precision inspection equipment like Coordinate Measuring Machines (CMM), optical comparators, and surface roughness testers, accompanied by inspection reports.
    ● Statistical Process Control (SPC) to ensure production stability.
  • What are your payment terms?

    We accept payment methods Wire Transfer (T/T). Specific terms will be detailed in the contract.
  • What if I receive products with quality issues?

    We are committed to reliable after-sales support. If you identify any quality issues, please immediately contact your dedicated customer manager and provide relevant photos and inspection reports. We will promptly investigate the root cause and re-manufacture the parts free of charge, offer a return, or provide compensation according to our agreement. Our goal is 100% customer satisfaction.

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ONLINE MESSAGE

  Phone : +86-15161693689 / +86-563-6775-666
  Email : 
zhouhanjin@tangmojixie.com(Overseas Business Director)
zhouyanwei@tangmojixie.com(Vice General Manager of Sales)
  Add : NO.30 Ningxiang Road, Guangde Economic Development Zone, Xuancheng City, Anhui Province
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